2021 FAQ & COVID Plans

COVID FAQ – 2021

Updated: Aug 23, 2021

Masks will be required inside our theatre while community COVID-19 transmission in Leon County is at ‘substantial’ or ‘high’ as defined by the Centers for Disease Control and Prevention (status available here). Everyone must wear a facial mask covering that completely covers their nose and mouth at all times. Approved facial protective coverings include masks that are constructed of cloth tightly woven fabrics, such as cotton and cotton blends and contain two or three layers of fabric. Gaiters, bandanas, ski masks, scarves, face shields, or vented masks, etc. are not approved facial protective coverings. Surgical masks, KN95 masks, and NIOSH-approved N95 respirators are considered to be approved protective coverings.

If you have difficulty wearing a mask, please contact the theatre administration to discuss your options at Admin@TheatreTallahassee.org.

Updated: Aug 5, 2021

  • Public surfaces (Box Office window, bar, bathrooms, etc.) will continue to be cleaned and disinfected regularly.
  • Hand sanitizer will be available in the lobby.
  • Masks will be provided for anyone who forgets theirs.
  • We will not re-use show programs. Digital programs will be available online for you to read on your mobile device. Any paper programs left behind will go into the recycling.
  • Cast and crews for all shows this season (along with theatre staff) are required to be vaccinated. Cast members will perform unmasked, but staff and crew members who enter public areas will remain masked.
  • Social distancing in the lobby, bathrooms, and potentially in the auditorium will continue while COVID case numbers are high.

We will continue to evaluate and adjust our precautionary measures on a day-by-day basis, and will inform ticket holders as far in advance as we can if anything changes.

Updated: August 5, 2021

At the time we planned our season, COVID numbers were falling, vaccination rates were rising, and it looked like by the time our first show opened this season things would be relatively back to normal.

Unfortunately, with the new Delta variant and vaccination rates stalling out, things are not looking quite as good. For that reason, we have had to make the difficult decision to implement a few additional (hopefully temporary) COVID precautions.

For the moment, we will only be opening up individual show tickets on a per show basis, starting about two weeks prior to the show opening. This way if we need to implement social distancing in the auditorium, we have the space to do it. Should the situation change, we will announce a new date for all individual ticket sales for future shows.

Tickets for Love, Loss, & What I Wore will go on sale August 10.

Tickets for A Gentleman’s Guide to Love and Murder will go on sale September 28.

Season Subscriptions are still available for the entire season.

Updated: August 5, 2021

The initial plan when we planned our season had been to reopen with full seating capacity. However, with the rising Delta variant numbers and stalling vaccination rates, we are implementing some temporary safety measures.

For our first show of the season — Love, Loss, & What I Wore — some social distancing measures within the auditorium will be in place.

  • If you have already purchased your reserved seats, your seats have not changed. However, the two seats to either side of your reserved seats will be kept open.
  • Any seats sold during general admission will also have two seats kept empty to either side. If you want to attend with a friend, try to arrange for only one of you to purchase the tickets so that you may sit together.
  • We also will not be selling any additional tickets in rows B, E, G, J, L (center section), and M, unless we are able to properly distance those seats. If you had previously purchased tickets in these rows, you will not be asked to move.

We apologize for any inconvenience this may cause. It wasn’t what we wanted, either. Should the situation change, we will return to full seating capacity for future shows.

Updated: August 5, 2021

At this point in time, no. Most of the publishing companies and rights holding companies for the shows we have scheduled were very accommodating last year during lockdown and discounted the cost for streaming show rights. This year they have raised them back to pre-pandemic rates, which makes them too costly for a theater of our size.

If, in the future, streaming rights become affordable again, we will consider doing more virtual productions.

Yes, we will issue you the normal 5 show tickets for you to use over the course of our season. As usual, you will need to request your Lifetime tickets via the Box Office, either by emailing your request to boxoffice@theatretallahassee.org or by leaving a message for the Box Office at 850-224-8474 Ext 1

Yes. We understand that not everyone is ready to return to live theater — especially in an enclosed auditorium. If you were a reserved seating season subscriber for the 2019-2020 Season, your reserved seats will be available for you through our 2022-2023 season. We may sell your seats as individual tickets, but when subscriptions roll around again, you will be able to renew with your preferred seats.

Last season we were unfortunately only able to offer three shows: two virtually (The Lifespan of a Fact, and The Complete Works of William Shakespeare (abridged)) and one live (Becky’s New Car).

If you purchased a Four Ticket Promise and did not use all of your tickets, you should have received a notification last June about how to redeem those tickets for credit toward this season.

Unfortunately, the deadline for this has now passed (June 30, 2021). If you have any questions or complaints about this, you may contact theatre administration for assistance: Admin@TheatreTallahassee.org

General FAQ

Ticket Prices (musicals and plays):
  • $25 – Adults
  • $20 – Seniors (age 62+)
  • $20 – Military (current and former)
  • $15 – Students (yes, all students)
Studio Tickets

We will not be presenting any Studio shows this season due to COVID-19

So, you’re trying to purchase your Mainstage tickets online and you’ve gotten as far as selecting your seats, but you can’t figure out how to apply your senior/military or student discount? You’re not alone.

Here’s what to look for.

After you’ve selected your day and seats, and reassured our ticketing software that you aren’t a robot, you’ll end up on the summary screen, which looks like this:

And you’re looking for the box that has the ticket price in it. Click on that, and it’ll drop down a new menu that allows you to select your ticket price.*

Ta da! Click on the correct pricing, make sure that it adjusts the totals on the right, and you’re good to go.

We know, it’s a little confusing. Unfortunately it’s up to the company that makes the ticket software to un-confuse it. In the meantime, if you’re still having problems, call our Box Office at 850-224-8474, Monday-Friday from 12pm-4pm and we’ll help you sort it out.

Please note: if you have the wrong ticket prices selected when you click the final purchase ticket button, we are not able to offer a refund.

*If no dropdown menu appears, staggered pricing levels are not available for that show. This is true for Studio Shows and most special events.

Vouchers are tickets but without a date or seat selected yet. They can be redeemed online or you can call or drop by the Box Office to redeem them for specific performances. Our Four Ticket Promise package uses vouchers that must be redeemed for tickets. You can do this once show dates are announced, by logging into your Theatre Tallahassee Showare account, or by contacting the Box Office at 850-224-8474.

So something has come up and you need to move your tickets or exchange them for a different show. The more notice you can give us, the better, obviously. But we will exchange your tickets up to 10 minutes before your scheduled show starts.

Tickets can be exchanged for a different performance date, for the same show. Or they can be exchanged for customer credit and used for any future show (this does not expire by season).

Tickets cannot be exchanged after your scheduled performance has begun.

 

We believe theatre should be accessible to everybody, so we do not have or enforce a dress code beyond the obvious: clothes and shoes must be worn.

That said, we generally recommend people wear business casual or date night attire to shows. It’s a nice way of showing respect to the performers for their work, and it’s what most of our audience members wear.

Also, please be aware that we keep our performance spaces relatively cool throughout the year for our performers’ comfort and safety (it can get extremely hot up there under the stage lights). You may want to bring a jacket or sweater.

This season, masks are required for all audience members, without exception.

That depends on the show. We aren’t a children’s theater, and most of our shows are geared toward adult audiences, although we regularly have family friendly shows as well. Your child’s comfort level is something only you can judge. We try to be transparent about show content — adult language, situations, loud noises, etc. — but if you have any specific questions or concerns, please feel free to call our Box Office and ask.

Our ticketing policy does not allow for children in laps. All children must be able to sit unassisted in their own seats.

For patrons who have mobility concerns, or use wheelchairs, scooters, walkers or canes: 
Our Mainstage theatre has some limited seating for patrons in wheelchairs, scooters, or with walkers. These seats do book quickly, so please make your reservations in advance. Our ushers or house manager can assist you with where to put your assistive device. Row D is the only row that does not require stairs, although we do have railings on both sides of the theatre to assist patrons with reaching their seats in the higher or lower sections. Stairs up to Row L have a lower rise than most standard stairs, and are easier to climb. Rows in the upper sections have a slightly steeper climb.

Please note: During this time of social distancing, we may not be able to seat patrons in Row D, and not all rows will be able to be used for seating. Please consult with the Box Office when purchasing your tickets if you have mobility concerns.

For patrons who are hearing impaired:
We offer assistive listening devices available on request in the lobby (ask the house manager or an usher). Devices are limited, so please arrive early to request one.

Our mainstage auditorium is Tele-coil equipped above row C. If you are sitting in rows D through M, turn your hearing aid to the T-coil setting. Depending on the show, it may not be perfectly balanced as the Tele-coil uses our on-stage overhead microphones.

For patrons who are visually impaired:
We do not offer Braille scripts or programs at this time. Large print versions of our program are available with early notice and by request. Please call the Box Office at 850-224-8474 to make arrangements.

Our theatre seasons usually run from August to June, much like a school year. Typically, the theatre season includes five (5) Mainstage productions (usually three plays and two musicals), and two to three (2-3) Studio plays. We also usually have a holiday special event production that is not part of the main season, but which can be added onto a subscription. Because of the pandemic situation, this season we have reduced our production schedule to five shows on the Mainstage. We hope to return to a more normal season in 2021-2022.

Just off Thomasville Road, between the Great Bicycle Shop and the Betton Rd intersection, just a little ways down from Whole Foods. Visit our Plan Your Visit page for more information.

For the most part, no. Our performers, crew members, and most of our designers are volunteer members of our community. Many of them come from strong theatrical backgrounds, and generously donate their skills, talent, and time to our theatre. Our directors, musical directors, choreographers, orchestra members, and (under special circumstances) some designers do receive a small stipend.

Tallahassee has an abundance of high quality talent. Many of our performers have chosen steady day jobs in fields ranging from teaching to government work to retail to tech. They come here to exercise their artistic sides.

We’re so glad you asked!

There’s a lot of ways to get involved. We are always looking for volunteers to work in the house before shows, people to assist backstage, help with building sets and costumes or hang lights, to perform in our orchestras, and more. One way to get on our list is by visiting our Get Involved page and filling out one or more of the forms there to let us know what you’re most interested in doing.

Are you a student looking for community service hours? Email our artistic director, Brian@TheatreTallahassee.org

We are also looking for Board Members. Are you interested in helping with fundraising and guiding the financial future of our theatre? Email our executive director, Theresa@TheatreTallahassee.org

 

Our storage space is limited, but we do accept donations depending on the item being donated. Please Note: While we normally take many of the items listed below, due to COVID-19 we are being extra cautious and restrictive on what we normally would accept. Please contact Theresa@TheatreTallahassee.org if you have any items for donation, but understand we may not be able to accept them at this time.

Clothing
We’re usually able to take clothing items that have historical value – vintage dresses, men’s clothing, military uniforms, evening gowns, hats, gloves, handbags, etc. We often need wigs, men’s tuxes, as well as gowns and dresses in plus sizes. We only rarely need wedding dresses and children’s clothing. If it’s something we could easily pick up at Goodwill, or modern clothing (anything 1980’s or more recent), we’d prefer it be donated to a charity or organization that would be able to use it.

Props
Again, we can usually take items that have historical significance. Vintage household items like phones, small appliances, living room and kitchen decor, and some office items are things we tend to use often. Some decorative items are useful as well. We are not currently in need of typewriters, cash registers, or computers.

Furniture
Furniture is something that we can only accept on a case-by-case basis. Our furniture storage is very limited, but if you have a unique or vintage item that might be used in multiple shows, we’d love to at least have a look at it. We can potentially help arrange transportation if it’s something we can accept.

Other
We’re often in need of things like plywood and construction lumber, antique doorknobs and handles, chandeliers and wall lights. We can also use things like carpet roll tubes, pool noodles, PVC pipe, old doors, etc. If you have leftover construction supplies or antique items removed after renovations to donate, let us know and we’ll see if we can take them.

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