FAQ – 2020 & COVID-19 edition
In our COVID update on May 21, 2020, we emailed all of our patrons to let them know how to resolve this situation. The information was also posted to our Facebook and website.
Unused tickets could either be converted to a donation to the theatre, credited to your account to be used for future shows, or refunds could be received if requested before June 21, 2020. If we did not receive a request for a refund or credit, the tickets were automatically converted to donations on June 30, which is the end of our fiscal year.
We apologize if this information didn’t reach you before the deadline. We did our best to try to make sure everyone was contacted. If you believe you are due an exemption due to extenuating circumstances, please contact Theresa@theatretallahassee.org and we will do our best to assist you.
Due to the social distancing measures needed to ensure the safety of our patrons and performers, we will not be able to offer everyone their reserved seats this year.
Some of these measures may include:
- Rows D & I will be unavailable as they will be needed for audience egress.
- It is possible that rows A, B, and C may also not be available due to their proximity to the stage.
- In order to ensure distancing between patrons, we will not be able to seat groups larger than four. If your party is larger than that, we may need to split you into groups of two or three to accommodate everyone.
- There will need to be an empty row between every seated row.
- House sizes will be limited to less than 50% of our usual capacity.
Because of these kinds of measures, we cannot ensure that you will have your normal reserved seats this year. However, we will be holding those seats for returning subscribers once we are able to resume normal auditorium seating again.
If you want to ensure you get the best seats available while we are under social distancing restrictions, you can purchase a Four Ticket Promise package this season, which gets you priority booking once show dates are announced.
Yes, we will issue you the normal 5 show tickets for you to use over the course of our season. As usual, you will need to request your Lifetime tickets via the Box Office, either by emailing your request to email@example.com or by leaving a message for the Box Office at 850-224-8474 Ext 1
Because the current virus situation in Florida is not under control, we didn’t want to announce dates only to have to change them due to climbing virus numbers or local outbreaks. We are keeping an eye on the situation, and when things seem stable enough, we will begin setting show dates.
Yes, but unfortunately our online system is not currently capable of handling this without staff assistance. To redeem your gift certificates, please take a clear photo of each certificate and send it via email to BoxOffice@TheatreTallahassee.org, and we will assist you with this process. If you are unable to send a photo, please leave a message for the Box Office with your Name, phone number and the Certificate Number listed in the upper left corner of the certificate.
We wish we could!
In order to explain why that is difficult, you need to understand a little bit about how that works.
Broadway licensing is very different from show licensing at our level. We purchase the rights to perform each of our shows from various licensing companies. Most of these companies have incredibly strict rules about what you can and can’t do with their shows. Some include clauses about casting, most do not allow changes or edits to the scripts or songs, and nearly all of them do not allow for video or audio recording of any sort. There’s a reason we have to stipulate in our programs that audience members cannot record the show. We can be sued, and our ability to do shows from specific licensing companies can be revoked, if we are found to be in violation of the terms of our licensing contract.
Due to COVID-19, however, some companies are altering their licensing to allow for virtual performances, streaming performances, and other types of broadcasting. This is, in most cases, an additional cost to us on top of the regular licensing fees, which are not—typically—cheap. Still, we are looking into these possibilities, as it will allow us to continue to serve our audience members who do not feel safe attending in-person events this year.
If you’ve been enjoying the many shows that have been released over the past few months for streaming from Broadway and London productions, it’s important to note that all of those shows were filmed professionally prior to COVID-19. Because they have the budget to do so, these shows can afford the camera and sound equipment, plus camera people and editors, to make sure that the quality of the productions you’re seeing on your screen are close to what you would experience sitting in the theatre.
To put it bluntly: we don’t have that kind of money. Or equipment. And we certainly didn’t know that we would need anything like it prior to March of this year when we performed our last show.
It’s impossible to turn back the clock and try to bring you streaming versions old productions at the quality we prefer to uphold. And due to COVID-19, it will be a while before we’re even able to rehearse new shows in person again, let alone perform them for cameras to film.
In addition to all of this: As a non-profit, we have only five full-time paid staff members. The majority of our performers and production staff members are volunteers. They have lives and jobs and families that have been upended by COVID-19. We know that many of them miss performing and making theatre, but we don’t want to endanger any of them by bringing them back to the theater too soon. Or ask them to commit time and energy to creating virtual programming until we have figured out the best way to do that without putting too much on them.
In the meantime, we are looking into ways we can bring you virtual theatre experiences, but as you can see there are logistics involved and we’re all working on a steep learning curve. Please keep an eye on our Virtual Events page for any upcoming events, and we will make announcements ahead of any shows that will be offered for viewing online.
If you’ve ever been in our parking lot, you’ll know why that’d be difficult at best. Additionally, there are logistics (where to put a stage, do we try to do lighting, outdoor sound?) that need addressed before this can be a reality.
Some people have suggested we partner with Cascades, but right now that’s not financially feasible for us.
Also, we know everyone has been in lockdown for a while, but if you’ve stepped outside recently you know it’s very hot, it rains unexpectedly, and mosquitos abound. In other words: it’s summer in Florida, which is never an ideal time for outdoor performances. We’re not discounting the option, but it may not be something we can try until fall.
The safety of our patrons, staff, actors, and volunteers is our first and foremost concern. If at any time we cannot guarantee everyone’s safety, we will cancel whatever performances are necessary until the issue can be corrected.
This list is a current outline of some of the safety procedures we are undertaking and requiring — primarily in regards to our audiences. (Additional procedures will be utilized for our performers and volunteers.) As time passes, we may find it necessary to modify, add, or remove procedures as the situation evolves.
- Face masks will be required to be worn for all staff and patrons. No patrons will be admitted without a face covering.
- The auditorium will be socially distanced for seating. This includes no Row D or Row I, as they need to be accessed as entrance and exit aisles.
- Auditorium seating will accommodate 1 to 4 person groups; no larger groups can be accommodated at this time.
- We will have a staggered queue for bathrooms and the bar.
- All handles and railings will be wiped down daily with disinfectant.
- Lobby will be cleaned and disinfected prior to show time, during intermission, and post-show
- The auditorium will be hazed with disinfectant after every performance.
- We will be offering digital programs for patrons to download prior to the show, or have available on their electronic device. We will have limited paper programs available.
- All paper programs left in the auditorium after each performance will be properly disposed, we will not be recycling programs for other performances.
- Bathrooms will continue to be cleaned at regular intervals during performances.
- Hand sanitizing units will be available at all entrance / exit points. All patrons will be encouraged to use them before and after performances.
- Bar personnel will wipe down bar countertops and tables before show, during show, and after intermission with disinfectant.
- Box office counters and windows will be wiped down often.
- Ushers and volunteer staff will follow guidelines in relation to audience/staff engagement and handling tickets and programs.
If you have a medical condition that prevents you from wearing a mask, our theatre is definitely not a safe place for you to be. We are looking into streaming our performances so you may enjoy our productions from the safety of your home instead, to meet the reasonable accommodations requirement of the ADA.
We believe that the lives of our performers, volunteers, staff, and audience members matter. Until the science and numbers support resuming our normal operations, we will follow best practices and protocols to keep everyone as safe as we can. We hope you will join with us in this. Even one life lost, when it could be prevented, is one life too many.
Ticket Prices (musicals and plays):
- $25 – Adults
- $20 – Seniors (age 62+)
- $20 – Military (current and former)
- $15 – Students (yes, all students)
We will not be presenting any Studio shows this season due to COVID-19
So, you’re trying to purchase your Mainstage tickets online and you’ve gotten as far as selecting your seats, but you can’t figure out how to apply your senior/military or student discount? You’re not alone.
Here’s what to look for.
After you’ve selected your day and seats, and reassured our ticketing software that you aren’t a robot, you’ll end up on the summary screen, which looks like this:
And you’re looking for the box that has the ticket price in it. Click on that, and it’ll drop down a new menu that allows you to select your ticket price.*
Ta da! Click on the correct pricing, make sure that it adjusts the totals on the right, and you’re good to go.
We know, it’s a little confusing. Unfortunately it’s up to the company that makes the ticket software to un-confuse it. In the meantime, if you’re still having problems, call our Box Office at 850-224-8474, Monday-Friday from 12pm-4pm and we’ll help you sort it out.
Please note: if you have the wrong ticket prices selected when you click the final purchase ticket button, we are not able to offer a refund.
*If no dropdown menu appears, staggered pricing levels are not available for that show. This is true for Studio Shows and most special events.
Vouchers are tickets but without a date or seat selected yet. They can be redeemed online or you can call or drop by the Box Office to redeem them for specific performances. Our Four Ticket Promise package uses vouchers that must be redeemed for tickets. You can do this once show dates are announced, by logging into your Theatre Tallahassee Showare account, or by contacting the Box Office at 850-224-8474.
So something has come up and you need to move your tickets or exchange them for a different show. The more notice you can give us, the better, obviously. But we will exchange your tickets up to 10 minutes before your scheduled show starts.
Tickets can be exchanged for a different performance date, for the same show. Or they can be exchanged for customer credit and used for any future show (this does not expire by season).
Tickets cannot be exchanged after your scheduled performance has begun.
We believe theatre should be accessible to everybody, so we do not have or enforce a dress code beyond the obvious: clothes and shoes must be worn.
That said, we generally recommend people wear business casual or date night attire to shows. It’s a nice way of showing respect to the performers for their work, and it’s what most of our audience members wear.
Also, please be aware that we keep our performance spaces relatively cool throughout the year for our performers’ comfort and safety (it can get extremely hot up there under the stage lights). You may want to bring a jacket or sweater.
This season, masks are required for all audience members, without exception.
That depends on the show. We aren’t a children’s theater, and most of our shows are geared toward adult audiences, although we regularly have family friendly shows as well. Your child’s comfort level is something only you can judge. We try to be transparent about show content — adult language, situations, loud noises, etc. — but if you have any specific questions or concerns, please feel free to call our Box Office and ask.
Our ticketing policy does not allow for children in laps. All children must be able to sit unassisted in their own seats.
For patrons who have mobility concerns, or use wheelchairs, scooters, walkers or canes:
Our Mainstage theatre has some limited seating for patrons in wheelchairs, scooters, or with walkers. These seats do book quickly, so please make your reservations in advance. Our ushers or house manager can assist you with where to put your assistive device. Row D is the only row that does not require stairs, although we do have railings on both sides of the theatre to assist patrons with reaching their seats in the higher or lower sections. Stairs up to Row L have a lower rise than most standard stairs, and are easier to climb. Rows in the upper sections have a slightly steeper climb.
Please note: During this time of social distancing, we may not be able to seat patrons in Row D, and not all rows will be able to be used for seating. Please consult with the Box Office when purchasing your tickets if you have mobility concerns.
For patrons who are hearing impaired:
We offer assistive listening devices available on request in the lobby (ask the house manager or an usher). Devices are limited, so please arrive early to request one.
Our mainstage auditorium is Tele-coil equipped above row C. If you are sitting in rows D through M, turn your hearing aid to the T-coil setting. Depending on the show, it may not be perfectly balanced as the Tele-coil uses our on-stage overhead microphones.
For patrons who are visually impaired:
We do not offer Braille scripts or programs at this time. Large print versions of our program are available with early notice and by request. Please call the Box Office at 850-224-8474 to make arrangements.
Our theatre seasons usually run from August to June, much like a school year. Typically, the theatre season includes five (5) Mainstage productions (usually three plays and two musicals), and two to three (2-3) Studio plays. We also usually have a holiday special event production that is not part of the main season, but which can be added onto a subscription. Because of the pandemic situation, this season we have reduced our production schedule to five shows on the Mainstage. We hope to return to a more normal season in 2021-2022.
Just off Thomasville Road, between the Great Bicycle Shop and the Betton Rd intersection, just a little ways down from Whole Foods. Visit our Plan Your Visit page for more information.
For the most part, no. Our performers, crew members, and most of our designers are volunteer members of our community. Many of them come from strong theatrical backgrounds, and generously donate their skills, talent, and time to our theatre. Our directors, musical directors, choreographers, orchestra members, and (under special circumstances) some designers do receive a small stipend.
Tallahassee has an abundance of high quality talent. Many of our performers have chosen steady day jobs in fields ranging from teaching to government work to retail to tech. They come here to exercise their artistic sides.
We’re so glad you asked!
There’s a lot of ways to get involved. We are always looking for volunteers to work in the house before shows, people to assist backstage, help with building sets and costumes or hang lights, to perform in our orchestras, and more. One way to get on our list is by visiting our Get Involved page and filling out one or more of the forms there to let us know what you’re most interested in doing.
Are you a student looking for community service hours? Email our artistic director, Brian@TheatreTallahassee.org
We are also looking for Board Members. Are you interested in helping with fundraising and guiding the financial future of our theatre? Email our executive director, Theresa@TheatreTallahassee.org
Our storage space is limited, but we do accept donations depending on the item being donated. Please Note: While we normally take many of the items listed below, due to COVID-19 we are being extra cautious and restrictive on what we normally would accept. Please contact Theresa@TheatreTallahassee.org if you have any items for donation, but understand we may not be able to accept them at this time.
We’re usually able to take clothing items that have historical value – vintage dresses, men’s clothing, military uniforms, evening gowns, hats, gloves, handbags, etc. We often need wigs, men’s tuxes, as well as gowns and dresses in plus sizes. We only rarely need wedding dresses and children’s clothing. If it’s something we could easily pick up at Goodwill, or modern clothing (anything 1980’s or more recent), we’d prefer it be donated to a charity or organization that would be able to use it.
Again, we can usually take items that have historical significance. Vintage household items like phones, small appliances, living room and kitchen decor, and some office items are things we tend to use often. Some decorative items are useful as well. We are not currently in need of typewriters, cash registers, or computers.
Furniture is something that we can only accept on a case-by-case basis. Our furniture storage is very limited, but if you have a unique or vintage item that might be used in multiple shows, we’d love to at least have a look at it. We can potentially help arrange transportation if it’s something we can accept.
We’re often in need of things like plywood and construction lumber, antique doorknobs and handles, chandeliers and wall lights. We can also use things like carpet roll tubes, pool noodles, PVC pipe, old doors, etc. If you have leftover construction supplies or antique items removed after renovations to donate, let us know and we’ll see if we can take them.